Browse our most frequently asked questions list below to learn everything you need to know!

Yes and Yes!

-We are insured. 

Does your venue or event need an insured vendor? We can add your event as secondary insured on our policy. Let us know if you require this at time of booking as requires additional fee.

-North Carolina requires amusement companies to be inspected annually. This includes Inflatable operators.

Both the above are requirements for operating in NC. 

 As you seek out an inflatable company, your first question likely is what Inflatables do you have. Maybe worth adding one more – is your company insured and inspected for NC. 

Everything! Our units are a perfect addition to any party, event, or celebration.

Birthday parties, VBS/church festivals, charity events, corporate events, company picnics, school field days, grand openings or family reunions.

Base rental rates are set for 4 hours. This is what we have found as typical time of most events. However we offer All Day Rentals up to 8 hours. Enter your ACTUAL event start and end time. Do not include anytime for our setup or pickup, it is outside of rental time selected. Typical setup is 1 hour prior to start time or more.

Included in our rental rate: Rental item(s), Setup (Unless item noted), Pickup, Tarps, (1) 50ft power extension cord per blower, all stakes, tie down devices and (1) 50ft water hose for wet rentals.

Delivery is NOT INCLUDED in rental cost due to current fuel cost. It is quoted based on event location on proposal. The delivery is factored on 2 round trips (total mileage) and overall drive time from Clinton.

Payment types:

Credit/Debit Card: There is a 3% service fee change to cover processing cost.

Cash or Check: Either are accepted and do not require service fee. Check payments require deposit amount within 5 days of booking and balance in full 10 business days prior to event date. Cash deposits can be made at our location within 3-5 days of booking with balance due at delivery.

Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for every possible combination. When placing your reservation, please let us know on what type of terrain your rental will be installed. Inflatables that are setup on grass are anchored with long steel stakes (18-30″), while inflatables that are setup on other surfaces or indoors are anchored with sandbags

We are committed to making sure that your children are playing in clean and well maintained equipment.

We require 30% deposit to reserve and hold your selection. The deposit is applied to your rental fee. It is not a separate fee in addition to rental cost.

Cancellation or date change. Your deposit is nonrefundable, however can be applied (1 time) to a future rental up to 12 months from original event date. No charge for date changes with 48 hour advance notice. Rescheduled events may require item substitution should original selection not be available.

Renter forfeits 30% deposit offered above for Cancellation made once we are in route or onsite.

Under no circumstances should water be used with any inflatable that is not designed for such use. There is $75 fee for water on units not specified for water or Optional water feature not booked for use.

However, inflatables designed for use with water are listed in description as DRY/WET. Select in dropdown the Optional water feature to have added to your rental.  

We make every attempt to meet requested times for customers, however due to routing and the event time schedule this is not always possible. Delivery time window is text evening before your event. Typically we are able to give a one hour window. Our goal is to arrive no less than 1 hour before start time. Should delivery time received be hours prior to event start, do not worry as your event time is still in place.

Pickup times could be at end time booked or several hours depending on our workload. 

Wait Time: 

Setup: Should we arrive for setup within the specified time supplied and no one is home or waiting on access or area to be cleared. We charge $15 for 15 minutes and round up after changes to next 15 minute interval. We reserve the right to depart and return when our schedule allows should the delay start to impede the next customers event.

Pickups: Should we arrive and be delayed due to vehicles or other items blocking access, rate is $25 for 15 minutes and round up after changes to next 15 minute interval.

Party Events are very time sensitive. Our waiting time policy is necessary for us to provide the service level you would expect and be fair to all customers. Our business depends on managing items within our control to keep on schedule.

As you are planning your day:

No Silly String or face paint inside units or outside. It does not come off. No poppers, streamers, piñata’s or confetti in units. Cleaning fee is $40/hr (1Hour min charge) or based on damage rate can be up to the full replacement cost of inflatable.

– Surface needs to be as level as possible, clear of debris and overhead power lines or limbs. Surface type selected at booking must match or could result in us not being able to setup for your event. Delivery fee is not refundable.

– Require power source within 50ft of setup location. Each Blower requires power of 9-12 amps. Number of total blowers is determined by inflatable(s) booked. Most house hold circuits are 20amps and receptacles on outside of house are all on same power circuit. Call use if you have questions.

– Wet rentals require water within 50ft of setup location.

– We use metal stakes 18-32″ in length. You will need to mark or identify locations of underground utilities, septic (Lines/tank), water lines, sprinkler systems or other items that could be damaged if hit. Bashton’s will not be held liable for any damages or repairs.We Include (1) 50ft Extension cord per blower, (1) 50ft extension cord per concession item and (1) 50ft water hose for wet rentals. 

Bashton’s reserves the right to refuse any setup due to surface conditions not suitable for operating or possible damage to equipment. In cause of this event, deposit and delivery fee are both NON-Refundable nor usable for future booking. 

What is needed to have ready for pickup? We will let you know at setup as it is different for each unit.

You may reschedule or if unable to do so cancel should the weather forecast not be favorable.  Must do so 48 hours in advance. 

It is the renter’s responsibility to be aware of weather conditions during any event and take proper steps to assure safety for all individuals. Do not operate if winds are over 15mph or gust above. Do Not operate during lighting or thunderstorms.

Bashton’s reserves the right to postpone setup times or cancel any event deemed unsafe for operating. Choice to Reschedule or Cancel will be offered in these events.

Still have questions?

Feel free to use our Contact Form to reach out to us anytime.